Vendor Status Definitions

Registering – The vendor began the registration process with VIVE but did not complete the process. The vendors will receive automated emails to remind them to complete the registration process. VIVE does not perform any vetting for vendors with a status of Registering.

Awaiting Payment – The vendor completed all steps of the VIVE registration process except for the final step which is to pay the annual registration fee. Vendors receive automated emails to remind them to complete the registration process. VIVE does not perform any vetting for vendors in a status of awaiting payment.

Registered – The vendor completed the VIVE registration process. VIVE will start the review process within an hour and the account will move to a status of Reviewing. VIVE sends emails to the vendor and insurance agent requesting a copy of the vendor’s Certificate of Insurance (COI).

Reviewing - VIVE began vetting the information submitted by the vendor. VIVE actively works with the vendor and insurance agent to obtain COIs and resolve any issues preventing approval. Vendors can stay in a status of reviewing for up to 30 days until the requirements are met and the vendor is approved or until suspension if not meeting a client’s requirement.

Approved – The vendor has passed all client requirements. This is a vendor that is ready to be used with confidence that they are VIVE Approved. VIVE will request and review updated COIs when the expiration date approaches.

Suspended – The vendor has failed to meet the client’s minimum requirements for VIVE approval. VIVE no longer communicates with the vendors to resolve their “fail points”, however, if they submit updated documentation VIVE will review and communicate with the vendor to evaluate the account for possible approval.

Renewing – A vendor who was approved and recently paid for their annual renewal. VIVE will review the business information, owner information if applicable, and license prior to approving or suspending the vendor.

Inactive – The vendor did not finish their registration within 4 months, was in a status of non-verified for over 120 days without registering with VIVE, or the vendor requested to be inactivated in VIVE. VIVE does not perform any vetting for vendors with a status of inactive.