VIVE assigns status labels to vendors based on their progress through the registration and compliance process. These statuses help our clients track vendors at each stage — from initial registration to full approval or suspension.

This guide explains each VIVE status, including what it means, how it affects vendor operations, and any next steps required.

VENDOR STATUS DEFINITIONS

Non-Verified (Visible to Admin permission group only)	This is a temporary status for new or existing vendors who need to register with VIVE. Their information was uploaded by the VIVE implementation team or a client admin user. Vendors remain in Non-Verified status for four months before being moved to inactive. If an email address is provided, vendors will receive automated emails requesting that they register with VIVE. If the vendor begins registering, their account status will move to a Registering status. VIVE does not vet vendors with a non-verified status. Non-verified vendors are not approved to perform work on your property.
Registering	The vendor has started but not completed the registration process. The vendor will receive automated reminder emails prompting them to complete the VIVE Registration process. VIVE does not vet vendors in the registration status, as not all company information has been entered. Registering vendors are not approved to perform work on your property.
Awaiting Payment	The vendor has completed all registration steps except payment of the annual registration fee. Automated reminders are sent reminding the vendor to complete the registration process. VIVE does not vet vendors in Awaiting Payment status. Awaiting Payment vendors are not approved to perform work on your property.
Registered	The vendor completed the VIVE registration. VIVE will start the review process within an hour and the account will move to a status of reviewing. VIVE sends emails to the vendor and insurance agent requesting a copy of the vendor’s Certificate of Insurance (COI). Registered vendors are not approved to perform work on your property.
Reviewing	During the Reviewing status, VIVE is actively evaluating the vendor’s submitted information and collaborating with both the vendor and their insurance agent to obtain and validate Certificates of Insurance (COIs) and resolve any outstanding issues that may prevent approval. Vendors are provided up to 30 days to address any identified fail points. Vendors who meet all VIVE requirements will immediately move to Approved status. Vendors who do not meet all requirements within 30 days will move to Suspended status. Reviewing Vendors are not approved to perform work on your property.
Approved	The vendor has passed all client requirements. This is a vendor that is ready to be used with confidence that they are VIVE Approved. VIVE will request and review updated COIs when the expiration date approaches. Approved vendors are approved to perform work on your property.
Site Conditional	The vendor did not meet one or more compliance requirements but received a board waiver from the client to waive one or more fail-points. They are only approved to work at the specific association(s) listed under the 'Sites' tab of their profile. Site Conditional vendors may perform work on the sites listed in VIVE only.
Suspended	The vendor failed to meet client requirements. VIVE stops proactive communication but will review any updated documentation the vendor submits to evaluate for potential reinstatement. Suspended vendors are not approved to perform work on your property.
Renewing	The vendor was previously approved and has completed their annual renewal payment. VIVE reviews the vendor’s business information, and if applicable, their owner information and licenses, before determining whether to re-approve or suspend the vendor. While in Renewing status, vendors are permitted to continue working on your properties, as they were previously approved.
Inactive	The vendor either: Did not complete registration within four months Remained Non-Verified for more than 120 days Requested to be inactivated Was inactivated at the client’s request VIVE does not vet vendors in inactive status. Inactive vendors are not approved to perform work on your property.
Compliance Exempt	Vendors marked as Compliance Exempt are excluded from VIVE’s vetting process. They are added and maintained solely by the client. VIVE does not perform vetting for vendors in a status of compliance exempt.
Business Verified (Visible to Admin permission group only)	Applies only to clients using VIVE’s Business Verification package. The client uploads vendor information and manages the review of business verification results. If an email address is included, the vendor is invited to register as a traditional vendor.