Resetting Your Password

If you’ve forgotten your password or are unable to access your VIVE 2.0 account, you can easily request a password reset from the login page. Follow the instructions below to regain access to your account securely.

Step-by-Step: Resetting Your Password

1. Navigate to the VIVE login page at https://app.getvived.com/login.

2. Click on the blue "Forgot Password" link below the login fields.

3. Enter the email address associated with your VIVE account.

4. You will receive an email containing a secure, one-time login link.

5. Click the link within the email to access the reset screen and set a new password.

Password Security Requirements

To protect your account and data, VIVE requires all new passwords to meet the following complexity standards:

• Minimum of 8 characters

• At least 1 uppercase letter

• At least 1 lowercase letter

• At least 1 number

• At least 1 special character from the following: ! @ # $ % ^ & *

Important Notes

• The password reset link is valid for 24 hours from the time it is issued.

• If the link has expired, repeat the process to generate a new one.

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Need More Help?

For further assistance, contact VIVE's customer service:

Available 9:00 am - 6:00 pm Monday - Friday EST

• Online chat under the "Help" icon
• Email: support@getvived.com