How Do Vendors Register in VIVE 

VIVE offers a streamlined registration process for vendors to become certified and connect with client-managed properties. Vendors complete a step-by-step application that includes compliance documentation, licensing, insurance, and payment submission. This article outlines the full registration flow with updated screenshots and guidance from VIVE 2.0.

Step 1: Start Registration

Vendors can begin registration in one of two ways:

• Via Client-Branded Link: Most clients provide a unique VIVE registration link on their website.

• Via Email: Respond to a registration link received from client.

• Via VIVE Agent: Chat or call a VIVE representative at 1-844-476-8038 to receive client-specific link.

Once on the registration page, there will be options to either:

• Login to Add This Client if you already have a VIVE account.

• Or, click HERE to begin creating a new account.

If an error is received, that says an account already exists, either your company's Tax ID and/or your email is already associated with a VIVE account. Use the login option to add the new client to your existing account.

Step 2: Company Information

Complete the "Create Account" page:

• Enter Legal Name, DBA (if applicable), Tax Structure, and Tax ID (EIN or SSN). The legal name entered must match the legal name registered with the IRS or Canada Revenue Agency. VIVE will be unable to approve your account if the legal name and Tax ID do not match. 

• Provide contact details including office phone, email, and password credentials.

• Passwords must meet complexity standards: 8+ characters, one uppercase, one lowercase, one number, and one special character.

Step 3: Business Verification

After entering business details, VIVE will automatically verify:

• Legal Business Name + Tax ID match IRS or Canada Revenue Agency records.

• Entity name is not on a government watchlist.

When a registration step is completed registration step turns green on the registration progress bar on the right side of the screen.

Step 4: Trade and License Information

Select:

• Service Area Zip Code

• States Serviced: Only states in which the client has properties will appear on screen

• Trades Performed

For each trade requiring a license, you will be required to upload a trade or professional license. Trades without a license requirement will not appear on screen. Please note: VIVE requires a trade or professional license, not a general business license. 

• Click Upload License

• Drag and drop file or select it manually

• Assign the file to the correct trade

Trades and licenses are reviewed by VIVE for accuracy and validity. VIVE will validate with the governing board that the license is still valid. 

Step 5: Insurance Information

Each client has insurance requirements specific to the policies listed on the page.

• Enter insurance agent's contact details

• Select the policies handled (e.g., General Liability, Workers Comp, Auto, etc.

• If you have more than one insurance agents, enter each agent and the associated policy they handle.
• If your business is workers' compensation exempt, click the "I am exempt from providing Workers' Compensation Insurance" checkbox. This checkbox is only available if your business meets state exemption laws and the client allows their business partners to be approved without workers' compensation coverage.

You must click the "Save Agent" button you before moving forward to the next step.

Once submitted, VIVE will email the insurance agent and the vendor with instructions to send the required certificate. All policies must be marked with a green check before proceeding.

Step 6: Sign Vendor Agreement

After completing licensing and insurance:

• Scroll through and sign the Vendor Agreement

• U.S.-based vendors must also review and sign an auto-generated W-9

If the W-9 contains errors, go back to Step 1 and correct entity or EIN details.

Step 7: Final Review & Payment

Before submitting your registration:

• Click through each Review Information section to confirm accuracy

• Click Continue to Payment

Enter payment information for either card information or connect bank account to proceed with payment.

After entering payment information, Click ADD PAYMENT. This will allow the user to SUBMIT PAYMENT.

VIVE charges an annual registration fee to complete the vetting process. This payment:

• Covers vetting of licenses, insurance, and business legitimacy

• Is non-refundable, even if you do not meet client compliance requirements

Confirmation and Ongoing Communication

After payment is submitted:

• VIVE begins reviewing their profile

• Notification via email if updates or corrections are needed.

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Need More Help?

For further assistance, contact VIVE's customer service:

Available 9:00 am - 6:00 pm Monday - Friday EST

• Online chat under the "Help" icon
• Email: support@getvived.com