Manage Users
The Manage Users section in the VIVE platform allows vendor administrators to manage their team members by adding, editing, or reviewing user access. You can assign user roles, update contact details, and ensure the right personnel are notified about registrations, renewals, and compliance communications.
Accessing the Users Tab
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Log in to https://app.getvived.com.
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From the left navigation panel, click ADMIN and select USERS under the submenu.
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A list of all currently active users on your account will be displayed.
Adding a New User
To add a new team member to your vendor account:
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Click the blue ADD USER button in the top-right corner.
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Complete the required fields (denoted by a red asterisk), including:
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Full Name
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Email Address
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Phone Number
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Title (optional)
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Contact Type (e.g., Bid Contact, Compliance Contact)
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Click SAVE once all required information is entered.
Security Note: A secure login email will be sent to the new user, valid for 24 hours. The user must complete setup within this timeframe or request a new link by contacting VIVE's customer service.
Managing Primary Contacts
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Each vendor profile can only have one Primary Contact.
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If you wish to delete the current Primary Contact, you must first assign another user as the new Primary Contact.
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Primary Contacts are the main point of communication for vendor compliance reviews and renewal notices.
Tips
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Use the search bar at the top of the table to quickly find users by name, email, or contact type.
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The Last Login column helps monitor user activity.
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To edit user info, click the pencil icon under the Actions column.
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Need More Help?
For further assistance, contact VIVE's customer service:
Available 9:00 am - 6:00 pm Monday - Friday EST
- Online chat under the "Help" icon
- Email: support@getvived.com