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2.0 Vendor Communications

Updated

Viewing Vendor Communications 

The Communications section in VIVE 2.0 provides a detailed history of all system and user-generated notes tied to vendor activity. This includes registration updates, approval changes, proposal emails, overrides, and more. This feature ensures transparency and helps users track the progression of a vendor's status.

Accessing Communications

  1. Log in to the VIVE platform at https://app.getvived.com.

  2. From the left-hand navigation menu, click COMMUNICATIONS.

Communications Overview

Upon opening the Communications tab, you'll see a searchable and filterable table containing:

  • Date – When the note was created.

  • Title – The title of the note or message.

  • Communication Type – Categories such as User Note, Bid Note, or System Note. System notes are auto generated.

  • User – The name of the user or system that created the note.

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Filtering Results

Use the fields above each column to narrow your search by:

  • Specific dates

  • Titles (e.g., Approved, Waived)

  • Communication types (e.g., User Note)

  • Internal users or system-generated logs

Viewing Communication Details

  1. Click any row within the table to open a popup window.

  2. The popup will display:

    • Title of the communication

    • Note content

  3. Click Close to return to the main table.

This is especially useful for:

  • Verifying approval or waiver details

  • Tracking override decisions

  • Reviewing bid submission history

Please note: The communication section in VIVE includes all communication that originated from VIVE. Incoming emails, chats and phone calls are not included in the communication section of VIVE. If you would like to see all incoming communication, please contact VIVE's customer service department. 

Example Entries You Might See:

  • 04/21/2025 – Title: Approved | Note: Approved Vendor | User: VIVE Admin User

  • 04/23/2025 – Title: Vendor Proposal Email | Communication Type: Bid Note | User: SYSTEM

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Need More Help?

For further assistance, contact VIVE's customer service:

Available 9:00 am - 6:00 pm Monday - Friday EST

  • Online chat under the "Help" icon
  • Email: support@getvived.com

 

 

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