Client Help Center

Client Dashboard

• Alert Center Section of Dashboard
• Review Metrics Section of Dashboard
• Vendor Statuses Section of Dashboard
• Vendors by Trade Section of Dashboard
• Contract Management Section of Dashboard
• QuickSourceBids Section of Dashboard

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Vendors

• How to Search for Vendors Vendor Near my Association Using a Map
• How to Search for Vendors
• How to Sort and Filter the List of Vendors
• How to Export List of Vendors and Add Additional Information to the Vendor Table

Vendor Details

• Vendor Details-Compliance
• Vendor Details-Contacts
• Vendor Details-Insurance
• Vendor Details-Trades/License
• Vendor Details-Ratings
• Vendor Details-Admin

My Sites

• Manager unable to see a site
• Searching for vendors using a map
• My Sites-Documents
• My Sites-Add a Site
• My Sites-Site Details

QuickSourceBids

• QuickSourceBids

Contract Management

• Contract Management

Insurance Terminology

• A.M. Best Ratings
• Additional Insured
• Certificate Holder
• Commercial Auto Coverage
• Contractual Liability
• Description of Operations

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Status definitions

• VIVE Status-Renewing
• VIVE Status-Inactive
• VIVE Status-Approved
• VIVE Status-Suspended
• VIVE Status-Reviewing
• VIVE Status-Registered

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Admin

• Manually Link VIVE Vendors to AP
• Forgot Password
• My Company
• My Users
• Compliance Requirements

My Reports

• How to download proof of insurance (COI)
• Download Report Options

Vendor Assistance

• How Do Vendors Register

Business Verified Vendors

• Business Verification – Guide to Error Codes

Addition Questions/Resources

• Invite a Vendor to Register with VIVE
• Customer Service
• Browser Compatibility