Assigning Fee Vouchers to Vendors

A Fee Voucher allows an administrator to waive the registration fee for a vendor who needs to register and be approved against compliance requirements.

Key Points:

• Vendors with a Fee Voucher are not charged for registration.
• Fee vouchers are limited—check with your VIVE admin for availability.
• If needed, the Fee Voucher can be revoked, requiring the vendor to pay the standard registration fee.

Navigating Fee Vouchers

1. Log into VIVE and click the My Vendors tab on the left menu panel. Users should search for a specific vendor and click on that vendor.

2. Users should search for a specific vendor.

3. Click on the tab labeled "Contacts" on the left panel menu.

4. Click on the Admin tab at the bottom of the screen.

• If you do not see this tab, your account has not been granted administrator access.

 Assigning a Fee Voucher to a Vendor

To grant a vendor free registration, follow these steps:

1. Click on the "Add Fee Voucher To Vendor" button.
2. A confirmation message will appear—click Confirm.
3. The vendor will be exempt from registration fees and can proceed with compliance approval.

Note: If Fee Vouchers are unavailable, contact VIVE Customer Service to check for eligibility.

Undoing a Fee Voucher (Charging the Vendor)

If a Fee Voucher was assigned in error or needs to be removed, follow these steps:

1. Navigate to the Vendor Details screen.
2. Click on the "Charge Vendor" button.
3. A confirmation message will appear—click Confirm.
4. The vendor will now be required to pay the standard registration fee before proceeding with compliance approval.

Important: Vendors must be notified if their Fee Voucher is revoked, as they will need to complete payment to continue registration.

Frequently Asked Questions (FAQs)

1. Who can assign a Fee Voucher?

Only Administrators can assign or remove Fee Vouchers for vendors.

2. Can I assign a Fee Voucher to any vendor?

Yes, but Fee Vouchers are limited and subject to availability. 

3. What happens if a vendor has already started registration without a Fee Voucher?

• If a vendor has not yet paid, you can still assign a Fee Voucher to waive the fee.
• If a vendor has already paid, the Fee Voucher cannot be applied retroactively.

4. If I remove a Fee Voucher, when does the vendor need to pay?

The vendor will be not prompted to pay until annual renewal .

________________________________________________________________________________________________________________

Need More Help?

For further assistance, contact VIVE's customer service:

Available 9:00 am - 6:00 pm Monday - Friday EST

• Online chat under the "Help" icon
• Phone: 844-476-8038
• Email: support@getvived.com