Vendors who are new to VIVE must complete the registration process using a client-specific link. Registration must be initiated through a VIVE client’s dedicated registration page or directly through VIVE support.

This article outlines the steps to begin registration, what to do if you receive a duplicate account error, and how to ensure your registration is properly submitted.

How to Start Registration

Vendors can begin registration in one of two ways:

1. Via Client-Branded Link

Most VIVE clients host a VIVE Vendor Registration page on their website. This link leads directly to their unique VIVE registration form.

• Visit the company’s website.

• Locate the Vendor Registration page.

• Click the link to begin.

A VIVE representative can provide your client-specific registration link or assist with the process.

🔗 Alternatively, browse the full list of available registration links:
VIVE Client Registration Links

Begin the Registration

Once you've clicked the "Begin Registration" button on the client’s page:

• You will be directed to a form requesting basic company and contact information.

• After completion, your profile will appear in VIVE with the status “Registering.”

• You must complete all remaining steps before VIVE can begin reviewing your submission.

What If You See a Duplicate Account Error?

If you receive the message:

“An account with the same information already exists in VIVE. Please call our Toll-Free Number.”

This means a VIVE account is already associated with either:

• The email address entered, or

• The Tax ID (EIN, SSN, GST/HST)

How to Proceed:

• Click the “Log in with VIVE” button on the screen.

• Enter your email and password to access your existing account.

• Once logged in, you can add the new client from your dashboard.

If you don’t remember your password, click “Forgot Password” and a password will be emailed to you.

Completion Reminder

Once you’ve started registration:

• Be sure to complete all screens in the registration workflow.

• Incomplete registrations cannot be reviewed or approved by VIVE.

Registration status will remain “Registering” until all required information is submitted.

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Need More Help?

For further assistance, contact VIVE's customer service:

Available 9:00 am - 6:00 pm Monday - Friday EST

• Online chat under the "Help" icon
• Email: support@getvived.com