Registration: Create a New Account - For Vendors Not Yet in VIVE
Vendors who are new to VIVE must complete the registration process using a client-specific link. Registration must be initiated through a VIVE client’s dedicated registration page or directly through VIVE support.
This article outlines the steps to begin registration, what to do if you receive a duplicate account error, and how to ensure your registration is properly submitted.
How to Start Registration
Vendors can begin registration in one of two ways:
1. Via Client-Branded Link
Most VIVE clients host a VIVE Vendor Registration page on their website. This link leads directly to their unique VIVE registration form.
Visit the company’s website.
Locate the Vendor Registration page.
Click the link to begin.
A VIVE representative can provide your client-specific registration link or assist with the process.
🔗 Alternatively, browse the full list of available registration links:
VIVE Client Registration Links
Begin the Registration
Once you've clicked the "Begin Registration" button on the client’s page:
You will be directed to a form requesting basic company and contact information.
After completion, your profile will appear in VIVE with the status “Registering.”
You must complete all remaining steps before VIVE can begin reviewing your submission.
What If You See a Duplicate Account Error?
If you receive the message:
“An account with the same information already exists in VIVE. Please call our Toll-Free Number.”
This means a VIVE account is already associated with either:
The email address entered, or
The Tax ID (EIN, SSN, GST/HST)
How to Proceed:
Click the “Log in with VIVE” button on the screen.
Enter your email and password to access your existing account.
Once logged in, you can add the new client from your dashboard.
If you don’t remember your password, click “Forgot Password” and a password will be emailed to you.
Completion Reminder
Once you’ve started registration:
Be sure to complete all screens in the registration workflow.
Incomplete registrations cannot be reviewed or approved by VIVE.
Registration status will remain “Registering” until all required information is submitted.
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Need More Help?
For further assistance, contact VIVE's customer service:
Available 9:00 am - 6:00 pm Monday - Friday EST
- Online chat under the "Help" icon
- Email: support@getvived.com