Why is there a fee?
VIVE's annual fee is to fully screen all vendors for the client. This service ensures all vendors meet minimum insurance, licensing, and background requirements set by our clients, throughout the year. Once you are approved, your business will be entered into a database where managers can search for potential vendors and enlist them when sending a request for a proposal. This provides our clients with a short selection list of approved vendors to compete against. Registration with VIVE also gives you access to our Vendor Savings program.
Why do fees vary?
Each Clients has various vetting requirements which impacts the fee per client.
What’s your refund policy?
VIVE's annual processing fee for each client is non-refundable. The annual fee does not guarantee approval or work from a company that VIVE is partnered with. The annual processing fee is for VIVE to perform the vetting of vendors. VIVE incurs non-refundable expenses as soon as our review process begins. All requirements are in the written contract signed during registration with VIVE as well as in the VIVE terms and conditions on the first page of registration. During the registration process prior to making a final payment, each vendor has the ability to read the terms and conditions, vendor agreement, and the ability to read over the insurance requirements set by our clients.
How do I find my receipt after payment?
You can check your invoice details in Admin > Payment History. You can download your invoice from this page.
How do I renew?
If you need to renew with a client, you will see an orange renew button on your dashboard. Clicking that button will take you through the renewal process.
2 weeks before your insurance expires, you and your insurance agent will get an email to update the insurance policy.