Dashboard Alerts
The Alert section of the Dashboard displays recent vendor activity and accounting sync status. Click any item in an Alert panel to view the list of information/vendors associated with that alert.
The Dashboard includes two alert panels:
- Status Alerts and User Metrics: Recent account activity and metrics
- Accounting Alerts: Mismatches between VIVE and your accounting system
Status Alerts and User Metrics
This alert section surfaces recent activity and account-level metrics so you can spot changes without digging through vendor records. :
- Vendors with a recent status change (Approved / Suspended / Registered / Inactivated / etc - counts of vendors that recently changed to each status
- Recent Vendor Field Updates — how many vendor records were edited recently
- Users Logged In / Not Logged In Last 30 Days — activity of your team members within VIVE
Scroll within the panel to see additional metrics beyond what's initially visible. Click any line item to open the corresponding list. For example, clicking Users Logged In Last 30 Days opens the list of users who logged in during that period.
Definition of Terms in the Status Alerts and Metric Center:
| Recently Approved Vendors | All vendors approved in the last 30 days |
| Recently Suspended Vendors | All vendors suspended in the last 30 days |
| Recently Registered | All vendors that have registered in the last 30 days |
| Recently Inactivated Vendors | All vendors inactivated in the last 30 days |
| Recent Vendor Field Updates | All vendors who have updated specific fields within their account (eg. Legal name, address, trades, etc.) in the last 30 days |
| Users Logged In Last 30 days | Users associated with a clients account that has logged into VIVE website in the last 30 days |
| Users Not Logged In Last 30 days: | Users associated with a clients account that has not logged into VIVE website in the last 30 days |
Accounting Alerts
Note: This section only appears if your account has an active integration between VIVE and your accounting system. If you don't have an accounting integration configured, this panel won't be visible on your dashboard.
Click any alert to open the list of records behind it. Reviewing this panel regularly helps catch data sync issues before they affect payments or reporting.
Definition of Terms in the Accounting Alerts:
| VIVE Vendors not Linked to Accounting | All vendors in VIVE that are not linked to a vendor in the client's accounting system. Click on this alert to manually link vendors that were not auto-linked by a matching TaxID. |
| Active Accounting Vendors Unlinked to VIVE Vendor | Vendors that are active in the client's accounting system but are not linked to a VIVE vendor record and have not been marked exempt. These vendors represent a potential compliance risk, they appear as active vendors in accounting, but have not been vetted through VIVE. |
| Accounting Vendors Added in Last 90 Days | All vendors that were added to the client's accounting system within the previous 90 days. This alert should be monitored to ensure these vendors have registered with VIVE or were marked exempt from VIVE. |
| Linked Accounting Vendors with Mismatched Status | Vendors in accounting that are linked to a vendor in VIVE but their AP status does not match their VIVE status. For example, the vendor is approved in VIVE but Inactive in accounting. These vendors are a potential risk since accounting is not viewing the most up-to-date VIVE status. |
| Exempt Vendors in Accounting: | Vendors in a client’s accounting system that are exempt from VIVE. Examples of vendors that a client might be exempt from VIVE are charities and municipalities. |
Please note: VIVE imports vendor updates from a client's AP system once every 24 hours, so changes may take up to a day to appear in VIVE
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Need More Help?
For further assistance, contact VIVE's customer service:
Available 9:00 am - 6:00 pm Monday - Friday EST
- Online chat under the "Help" icon
- Phone: 844-476-8038
- Email: support@getvived.com