The vendor metrics section of the Dashboard provides comprehensive insights into vendor performance and status. It's divided into four key sections designed to help users monitor and evaluate vendor relationships effectively: Vendor Status, Vendor Trades, Vendor Ratings, and Spotlight Vendors.
Vendor Ratings
The Vendor Ratings section of the Dashboard displays performance ratings assigned to vendors based on predefined criteria, such as product quality, delivery timeliness, communication, and overall reliability. Ratings use a 5-star system, with 5 stars representing the highest level of performance and 1 star representing the lowest.
Users can use Vendor Ratings to identify vendors who consistently meet or exceed expectations, as well as those who may not be suitable for their company.
Key Features
- Users only see ratings submitted by employees within their own company. Ratings submitted by other VIVE clients are not visible.
- Vendors cannot see their own ratings, which ensures users can leave honest, unbiased feedback.
- Vendor ratings can be edited at any time.
- Ratings are available for individual vendors.
- The bar chart on the Dashboard displays the volume of vendors across 1–5 star ratings.
- Sorting and filtering options are available to help users quickly identify top-rated vendors.
Hover over a bar in the chart to see the number of vendors in that specific rating.
Click any section of the bar chart to view a table listing all vendors within that rating category.
For example, selecting the "5-Star" rating bar opens a table displaying the 10 vendors who have earned a 5-star rating.
Users can filter this list further according to their preferences.
Click on a specific vendor, then select the Ratings tab to view that vendor's detailed rating information.
Need More Help?
For further assistance, contact VIVE's customer service:
Available 9:00 am - 6:00 pm Monday - Friday EST
- Online chat under the "Help" icon
- Phone: 844-476-8038
- Email: support@getvived.com