Understanding Your VIVE Dashboard

The Dashboard is the first screen you see when you log into VIVE. Interactive charts and graphs provide visual representations of key metrics, making it easy to identify trends and anomalies at a glance. This article walks through each section of the Dashboard and what it tells you.

Tip: Every item on the Dashboard is clickable. Selecting a chart segment, metric, or list item takes you directly to the underlying list of records in VIVE. For example, clicking Approved in the Vendor Status chart opens the list of approved vendors, and clicking Users Logged In Last 30 Days opens the list of users who logged in during that period. Use the Dashboard as a starting point to jump straight to the details behind any number you see.

Vendor Status

The Vendor Status chart shows the total number of vendors in your account and how they're distributed across statuses.

The number in the center of the donut is your total vendor count. Each colored segment shows the percentage of vendors currently in that status. Hover over a segment for the exact count. Click any segment or its legend entry to open the list of vendors in that status. Use this chart to get a quick sense of how much of your vendor pool is fully vetted versus still in process.

For a full explanation of what each status means and what triggers a vendor to move between them, see Vendor Status & Sub Status Definitions.

Status Alerts and User Metrics

This panel surfaces recent activity and account-level metrics so you can spot changes without digging through vendor records. :

Vendors with a recent status change (Approved / Suspended / Registered / Inactivated / etc - counts of vendors that recently changed to each status
Recent Vendor Field Updates — how many vendor records were edited recently
Users Logged In / Not Logged In Last 30 Days — activity of your team members within VIVE

Scroll within the panel to see additional metrics beyond what's initially visible. Click any line item to open the corresponding list. For example, clicking Users Logged In Last 30 Days opens the list of users who logged in during that period.

Vendor Trades

This section breaks down your vendor pool by trade category — for example, Landscape/Pesticide/Snow, Construction, Roofing, Siding/Gutters, and Concrete/Brick/Stone. The length of each bar reflects how many vendors are tagged with that trade. Click a trade to see the list of vendors tagged with it. Select Show More Trades to see the complete list.

QuickSourceBids

This card summarizes proposal activity for jobs sourced through QuickSourceBids:

Draft Proposals — created but not yet sent
Released Proposals — sent to vendors and awaiting response
Closed Proposals — no longer accepting bids
Cancelled Proposals — withdrawn before completion
Awarded Proposals — a vendor has been selected
Total Proposals — all proposals across every stage

Click any number to open the corresponding list of proposals.

Accounting Alerts

Note: This section only appears if your account has an active integration between VIVE and your accounting system. If you don't have an accounting integration configured, this panel won't be visible on your Dashboard.

This panel flags mismatches between VIVE and your accounting system so vendor and payment records stay in sync. Examples of what might appear in the Accountin Alerts:

Accounting Vendors Added in Last 90 Days: New vendor records created on the accounting side
Active Accounting Vendors Unlinked to VIVE Vendors: Accounting vendors with no matching VIVE record
Linked Accounting Vendors with Mismatched Status: Linked records where the accounting and VIVE statuses disagree
VIVE Vendors Not Linked to Accounting: VIVE vendors with no corresponding accounting record

Click any alert to open the list of records behind it. Reviewing this panel regularly helps catch data sync issues before they affect payments or reporting.

Vendor Ratings

This chart shows how your vendors are rated, from 0 to 5 stars, based on completed work. Each bar's length reflects how many vendors fall into that rating tier. Use the scroll bar below the chart to see the full breakdown if it extends beyond the visible area. Click a bar to open the list of vendors at that rating.

Ratings reflect only those submitted by your company's employees — ratings from other companies are not included.

Spotlight Vendors

This panel highlights vendors your company has recognized with a special designation. These designations are custom to your account, so the labels you see may differ from other companies'. For example, one company might use Platinum Partner and Trusted Partner, while another uses Gold and Silver.

The number under each label shows how many vendors currently hold that designation. Click a designation to see the list of vendors who've earned it.

This panel highlights vendors who've earned a special designation:

Platinum Partner — vendors recognized at the highest partnership tier
Trusted Partner — vendors recognized for consistent, reliable performance

The number under each label shows how many vendors currently hold that designation. Click a designation to see the list of vendors who've earned it.

Contracts

VIVE’s Contract Management tool allows property management companies to store all service agreements in a single, searchable, and centralized location.

This card summarizes the status of vendor contracts:

Draft Contracts — created but not yet finalized
Active Contracts — currently in effect
Renewed Contracts — recently renewed
Expired Contracts — past their end date
Archived Contracts — no longer active and removed from current view
Total Contracts — all contracts across every status

Click any number to open the corresponding list of contracts.

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Need More Help?

For further assistance, contact VIVE's customer service:

Available 9:00 am - 6:00 pm Monday - Friday EST

Online chat under the "Help" icon
Phone: 844-476-8038
Email: support@getvived.com