The vendor metrics section on the dashboard provides comprehensive insights into vendor performance and status. It is divided into four key reports to help users monitor and evaluate vendor relationships effectively: Vendor Status, Vendor Trades, Vendor Ratings, and Spotlight Vendors.
VENDOR RATINGS
Vendor Ratings on the Dashboard displays performance ratings assigned to vendors based on predefined criteria, such as product quality, delivery timeliness, communication, and overall reliability. Ratings are presented using a 5-star system, with 5 stars representing the highest level of performance and 1 star representing the lowest. Users can use Vendor Ratings to identify vendors that consistently meet or exceed expectations, as well as those that may not be suitable for their company.
________________________________________________________________________________________________________________
Key Features:
Users only see ratings submitted by employees within their own company. Ratings provided by other VIVE clients are not visible.
- Vendors cannot see their own ratings—this ensures users can leave honest and unbiased feedback.
- Vendor ratings can be edited at any time.
Ratings are available for individual vendors.
The bar chart on the dashboard displays the volume of vendors across 1–5 star ratings.
Sorting and filtering options are available to help users quickly identify top-rated vendors.
________________________________________________________________________________________________________________
Users can easily identify the number value of vendors in a specific rating by hovering mouse over bar of vendors. (Figure 5.2)
Figure 5.2
________________________________________________________________________________________________________________
Users can click on any section of the bar chart to view a map displaying the locations of vendors with the selected star rating, along with a table listing all vendors within that rating category.
For example, after selecting the "5-Star" rating (Figure 5.2), the table (Figure 5.3) displays the 10 vendors who have earned a 5-star rating.
Figure 5.3
Users can filter their lists further according to their preferences and also reset their filter calculations. Users can search the list for a specific vendor name.
________________________________________________________________________________________________________________
Users can click on a specific vendor to view their information including their status, verification, company background, insurance policies, and where they are in the registration process.
You can find a vendors rating on the vendors info page. (Figure 5.4)
Figure 5.4
________________________________________________________________________________________________________________
Need More Help?
For further assistance, contact VIVE's customer service:
Available 9:00 am - 6:00 pm Monday - Friday EST
- Online chat under the "Help" icon
- Phone: 844-476-8038
- Email: support@getvived.com